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WHAT IS THE CONTENT OF THE
VARIOUS NEGOTIATIONS PROGRAMMES?

Negotiation is a fundamental process that is used in business deals, in managing working relationships with others, and in our everyday activities. Because we all negotiate about many things in many different situations, knowledge about and skill in achieving consensus is essential to anyone who works with and has to accomplish objectives through other people.

Each of our ‘win-win’ negotiation skills programmes briefly explores the nature of conflicts common in personal and organisational life. We then utilise readings in negotiations, case studies and simulations to develop and sharpen the participants’ negotiating and consensus-building skills in a variety of situations and practice. A comprehensive workbook accompanies each course and serves as a subsequent reference guide.

All our negotiations programmes incorporate materials, readings and simulations from the Programme on Negotiation (PON) at Harvard Law School. Course contents may be varied in accordance with client requirements and workshops of one, two and three days are conducted. Certificates of participation are awarded for completing the three- and four-day programmes.

Team attendance is recommended to enhance the assimilation of training, techniques and tools, as well as to facilitate the development of a programme tailored in accordance with the needs of an individual client.




DAY 1









DAY 2




DAY 3












PROGRAMME CONTENTS (THREE DAY VERSION)

Hard / Soft Negotiation Choices
Simulation I
Thomas-Kilmann Modes of Conflict Handling
Simulation II
Understanding Conflict and The Conflict Path
Approaches to Managing Conflict
The Skills of an Effective Conflict Manager
Simulation III
Positions, Needs and Interests

Interest-Based Negotiations and Collaborative Problem-Solving I
Simulation IV
Principles, Strategy and ‘Dirty Tricks’
Simulation V

Interest-Based Negotiations and Collaborative Problem-Solving II
Simulation VI
DVD, Debriefing and Discussion
Interest-Based Negotiations and Collaborative Problem-Solving III
Simulation VII
Strategy and BATNA
Standards and Criteria
Interests and Creative Solutions
Fisher’s Seven Analytical Elements
Problem-Solving (Groups)
Practical Do’s and Don’ts






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© 2014 Change Management Facilitation (Pty) Ltd
© Text : Harvard Law School (PON) and Conflict Dynamics. © Images : CTI, Die Burger, Microsoft and Kobus Opperman